Support · Pothera ERP and Bsquare products
Pothera ERP Support and Service Model
Bsquare supports Pothera ERP with its own team — the same company that builds and implements the software. Before purchase, sales support runs demos and proposals; during the 8–12 week implementation, consultants configure, migrate and train; after go-live, technical support and annual maintenance (AMC) keep the system working and up to date.
Who it is for: This page is for Pothera ERP customers and for evaluating buyers who want to know exactly who supports them after go-live and how.
Built by Bsquare Solutions Pvt. Ltd., Noida · part of The Nambiar Group · 25 years in business · 1,000+ manufacturing and trading clients.
Pothera ERP Support and Service Model — at a glance
| Who supports you | Bsquare’s own team — not a third-party partner |
|---|---|
| Before you buy | Product demonstrations, proposals and answers to your questions |
| Implementation | Process mapping, configuration, data migration and training — typically 8–12 weeks |
| After go-live | Technical support and annual maintenance (AMC) |
| Channels | Phone +91-120-4757575 · email info@bsquare.in · [confirm ticket portal / WhatsApp] |
| Hours | [Confirm support hours] |
| Escalation | [Confirm escalation path, e.g. support desk → account manager → delivery head] |
Bsquare’s take
“An ERP becomes the system your business runs on, so support is not an after-sales department — it is the product. Our customers stay with us for years because when something matters at month-end, they reach the people who know their system.”
Support across the customer journey
- EvaluateSales support: demos on your processes, proposals, scripts and answers.
- ImplementConsultants map processes, configure, migrate and train.
- Go liveClose support through the first cycles and month-end.
- RunTechnical support for issues and questions.
- ImproveUpdates, compliance changes and new modules under AMC.
What annual maintenance (AMC) covers
| Area | Covered under AMC |
|---|---|
| Technical support | Help with issues and questions [confirm channels and hours] |
| Updates | Software updates [confirm scope] |
| Compliance changes | GST and e-invoicing changes [confirm scope] |
| Additional training or new modules | [Confirm: chargeable or included] |
What customers say about support
“It was a tough call but this all could have been possible only because of strong support from Bsquare team lead by Mr Aji George.”
“Today I can recommend Bsquare to all as a true partner who can provide not just a software but complete solution to your challenges.”
Support — frequently asked questions
Who provides support for Pothera ERP?
Bsquare Solutions provides support with its own team — the same company that builds and implements Pothera ERP.
What is ERP support?
ERP support is the help a vendor provides after go-live: resolving issues, answering user questions, applying updates and compliance changes, and keeping the system running as the business changes.
What is an ERP AMC?
An ERP AMC (annual maintenance contract) is a yearly agreement that covers support and updates after go-live. With Pothera ERP, the exact AMC scope is agreed in your proposal.
How do I contact Bsquare support?
Existing customers can call +91-120-4757575 or email info@bsquare.in.
Does Bsquare help during implementation?
Yes. Bsquare’s consultants map your processes, configure Pothera ERP, migrate your data from Tally, Excel or a legacy system, and train your users during an implementation that typically takes 8–12 weeks.
Are GST and e-invoicing changes covered?
Pothera ERP is GST and e-invoicing ready; how regulatory updates are delivered under your annual maintenance is set out in your proposal.
Need help now?
Existing customers: call +91-120-4757575 or email info@bsquare.in. Evaluating Pothera? Book a demo.