Transform Service into Recurring Revenue
Elevate your after-sales experience with India's most intelligent service management platform. Maximize AMC renewals, accelerate complaint resolution, and turn every service interaction into a customer delight moment.
Resolution
Visibility
Smart Service Management
End-to-end complaint tracking with intelligent technician allocation
AMC Revenue Engine
Automated renewals and predictable recurring income streams
Preventive Excellence
Proactive maintenance that eliminates breakdowns before they happen
Turn After-Sales into
Your Growth Engine
Great companies don't just sell products—they build lasting relationships through exceptional service
Maximize AMC Revenue
Transform one-time sales into predictable recurring revenue. Automated renewal reminders and seamless contract management ensure you never miss a renewal opportunity.
✓ 85% renewal rateLightning-Fast Resolution
Respond to customer complaints 3x faster with intelligent ticket routing and real-time technician tracking. Every service request handled with precision and speed.
✓ 3X faster responsePreventive Excellence
Shift from reactive firefighting to proactive care. Scheduled preventive maintenance reduces breakdowns by 70% and extends equipment lifespan significantly.
✓ 70% fewer breakdownsCustomer Delight
Every interaction matters. Automated updates, transparent tracking, and professional communication transform customers into loyal brand advocates.
✓ 95% satisfaction rateComplete Visibility
360° view of every customer interaction, service history, and contract status. Make informed decisions with real-time dashboards and actionable insights.
✓ Real-time intelligenceScalable Operations
Grow confidently across multiple service centers and locations. Centralized management ensures consistent service quality everywhere.
✓ Unlimited scalabilityYour Complete
After-Sales Command Center
One powerful platform managing your entire service lifecycle—from quotation to contract renewal
Service Quotation
Create and track service quotes with approval workflows
Complaint Logging
Centralized ticket management with smart allocation
Service Execution
Track technician visits and repair operations
AMC Renewal
Automated reminders drive recurring revenue
Everything You Need for Service Excellence
Comprehensive features designed to transform your after-sales operations
Service Quotation Management
Win more service contracts with professional quotation management and seamless approval workflows
- Centralized quotation repository with templates
- Multi-level approval workflows for pricing control
- Quote-to-contract conversion tracking
- Follow-up reminders for pending quotations
- Historical quotation analysis and pricing insights
- Customer-specific pricing and discount management
AMC / CMC Management
Transform service contracts into predictable recurring revenue streams with intelligent automation
- Complete AMC/CMC lifecycle tracking (Active / Expired / Upcoming)
- Automated renewal reminders via SMS, email & WhatsApp
- Contract linkage with customers, assets & service history
- Multi-year contract management with revision tracking
- Revenue forecasting based on contract pipeline
- Performance analytics: renewals vs. churn rates
Preventive Maintenance System
Eliminate breakdowns before they happen with intelligent preventive maintenance scheduling
- Asset-wise preventive maintenance plan creation
- Automated service task generation based on schedules
- Technician assignment and calendar integration
- Maintenance checklists and completion tracking
- Parts and consumables planning
- Breakdown reduction analytics and ROI tracking
Complaint & Ticket Management
Handle every customer complaint with speed, transparency, and professional excellence
- Centralized complaint registration from all channels
- Intelligent allocation to technicians or repair centers
- Real-time status tracking and escalation management
- SLA monitoring with automatic alerts
- Priority-based ticket routing (Critical / High / Medium / Low)
- Customer communication automation at every stage
- Complaint resolution time analytics
Repair Centre Management
Complete control over repair operations from inward to delivery with full transparency
- Inward registration with product diagnosis
- Repair job card creation and tracking
- Technician assignment and workload balancing
- Spare parts requirement and consumption tracking
- Quality check and testing documentation
- Dispatch and delivery coordination
- Repair turnaround time (TAT) analytics
360° Customer View
Complete customer service history accessible in seconds for personalized support
- Unified dashboard showing all customer interactions
- Complete complaint and service history timeline
- Active and expired AMC/CMC contract details
- Asset and equipment linkage
- Service quotation and follow-up history
- Communication logs and interaction notes
- Customer satisfaction scores and feedback
Smart Notification System
Keep customers informed automatically with professional, timely communication
- Automated complaint registration acknowledgment
- Service visit scheduling confirmations
- Real-time status update notifications
- Technician assignment and ETA alerts
- AMC/CMC renewal reminders (30/15/7 days before expiry)
- Service completion and feedback requests
- Multi-channel delivery: SMS, Email, WhatsApp
Dashboards & MIS Reports
Make data-driven decisions with powerful analytics and comprehensive reporting
- Real-time service ticket dashboard (Open / In-Progress / Closed)
- AMC revenue tracking and renewal pipeline
- Technician productivity and performance metrics
- SLA compliance monitoring and breach alerts
- Customer satisfaction trends and NPS tracking
- Service center performance comparison
- Custom report builder with scheduled delivery
Transform Your Service Performance
Real results that successful service organizations achieve with ServiceX
85% Higher AMC Renewals
Automated reminders and seamless contract management maximize recurring revenue
3X Faster Resolution
Intelligent workflows and automation dramatically accelerate complaint handling
95% Customer Satisfaction
Professional service delivery and transparent communication delight customers
70% Fewer Breakdowns
Preventive maintenance eliminates failures before they disrupt operations
100% Service Visibility
Real-time dashboards provide complete operational transparency
60% Better Quote Conversion
Structured follow-ups turn more quotations into confirmed contracts
50% Faster Repairs
Streamlined repair center workflows reduce turnaround time significantly
Predictable Revenue Growth
Transform service from cost center into profit-generating growth engine
Why Service Leaders Choose Us
Purpose-built for Indian businesses with comprehensive after-sales expertise
Built for India
Designed specifically for Indian service operations with local business practices, multi-location support, and regional language capabilities built-in.
Complete Integration
Works standalone or integrates seamlessly with Pothera ERP, LeadX CRM, and GeoAsset Management for unified business operations.
Rapid Implementation
Go live in just 10 days with expert onboarding, data migration assistance, and comprehensive team training for immediate impact.
Scales Effortlessly
Perfect for single-center operations or nationwide service networks. The platform grows with your business without limitations.
Flexible Deployment
Choose cloud for instant accessibility or on-premise for complete control. Your infrastructure, your preference, your security standards.
Success Partnership
Dedicated implementation support, ongoing training, and responsive customer success team committed to your long-term growth.
Perfect for Every Service-Driven Business
From manufacturing to facility management—ServiceX adapts to your unique needs
Manufacturing Companies
OEMs & Equipment Suppliers
Industrial Machinery
Electronics & Electrical
Medical Equipment
HVAC & Cooling Systems
Facility Management
Automation Solutions
Ready to Transform
Your After-Sales Success?
Join hundreds of service-driven companies achieving exceptional customer satisfaction and predictable revenue growth with ServiceX. See the transformation in a personalized demo.